Deadline:
As soon as possible
Location(s)
France
Paris
Overview
Aircall is a place where voices are valued.
Backed by over $220 million of investment since 2015, we create technology that fuels accessible, transparent and collaborative communication to empower our base of 18,000+ customers (and growing) to make authentic, human connections.
Conversation is a cornerstone of our culture. Wherever our people find themselves in the Aircall world – Paris, New York, Sydney, Madrid, London, Berlin, or at home – everyone has a voice that is valued.
Whatever your background, wherever you’re from – we want you to join the conversation.
Let’s talk.
This role is based in Paris for a duration of 6 months.
Details
What you will do:
- Be the main point of contacts for our global customers in our long tail segment
- Handle client emails and answer their questions and requests efficiently & route requests to the appropriate self-serve resource or team
- Help the Customer Success team to answering inbound calls and work with other teams inside the company to resolve customer requests in a timely manner
- Identify opportunities for cross-selling and upselling & and retention tactics to Grow and nurture a portfolio of customers
- Work with the rest of the team to maximize expansion while minimizing churn risks and contraction and impacting customer satisfaction
- Work with our operations team to benchmark, evaluate and operationalize process optimization opportunities including AI tools
Opportunity is About
Eligibility
Candidates should be from:
Description of Ideal Candidate
What we are looking for:
- Excellent verbal and written communication skills
- English at native level (fluency in another language is preferred French, Spanish or German)
- Passion for consistently providing excellent customer experience
- Comfortable managing several tasks and issues in a fast-paced environment
- Aircall is constantly moving forward. We’re building new roads to complete our journey, and we’re taking people with us who have the same builder mentality.
Dates
Deadline: As soon as possible
Cost/funding for participants
Why join us?
- Key moment to join Aircall in term of growth and opportunities
- Our people matter, work-life balance is important at Aircall
- Fast-learning environment, entrepreneurial and strong team spirit
- 45+ Nationalities: cosmopolite & multi-cultural mindset
- Competitive salary package & equity
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