Beamy - Customer support specialist - internship

Deadline: As soon as possible

Internships

Companies

Location(s)

France

Paris

Overview

We're looking for a Customer Support Specialist Intern to join Beamy's tech team for a 5-6 month internship. You'll provide functional and technical support for users of the Beamy solution, both for internal teams and external customers. You'll be responsible for resolving incoming requests, while ensuring user satisfaction and process efficiency.

Details

MISSIONS

Receiving, qualifying and processing requests via the various support channels (ticketing, email, chat, etc.), whether they be anomalies, questions or requests for improvements.
Follow up requests and ensure that they are processed within the required timeframes. If necessary, forward requests to the relevant departments or teams.
Taking the initiative to handle outgoing calls and organising meetings with users (internal or external) to clarify or expand on certain points related to requests or incidents.
Provide regular reporting on support activities, including volumes of requests handled, the main incidents encountered, as well as recommendations for improvement.
Ensuring user satisfaction by complying with Service Level Agreements (SLAs) and maintaining a high level of Customer Satisfaction (CSAT).

Opportunity is About

Economics & Business

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Eligibility

Candidates should be from:

Afghanistan Albania Algeria Andorra Angola Antigua and Barbuda Argentina Armenia Australia Austria Azerbaijan Bahamas Bahrain Bangladesh Barbados Belarus Belgium Belize Benin Bermuda Bhutan Bolivia Bosnia and Herzegovina Botswana Brazil Brunei Bulgaria Burkina Faso Burundi Cambodia Cameroon Canada Cape Verde Central African Republic Chad Chile China Colombia Comoros Congo: Democratic Republic Congo: Republic Cook Islands Costa Rica Croatia Cuba Cyprus Czech Republic Denmark Djibouti Dominica Dominican Republic East Timor Ecuador Egypt El Salvador Equatorial Guinea Eritrea Estonia Ethiopia Fiji Finland France Gabon Gambia Georgia Germany Ghana Gibraltar Greece Grenada Guatemala Guinea Guinea-Bissau Guyana Haiti Honduras Hong Kong Hungary Iceland India Indonesia Iran Iraq Ireland Israel Italy Ivory Coast Jamaica Japan Jordan Kazakhstan Kenya Kiribati Korea, North Korea, South Kosovo UN1244 (*not recognized by majority of countries) Kuwait Kyrgyzstan Laos Latvia Lebanon Lesotho Liberia Libya Liechtenstein Lithuania Luxembourg Macau North Macedonia Madagascar Malawi Malaysia Maldives Mali Malta Marshall Islands Mauritania Mauritius Mexico Micronesia Moldova Monaco Mongolia Montenegro Morocco Mozambique Myanmar Namibia Nauru Nepal Netherlands New Zealand Nicaragua Niger Nigeria Niue Norway Oman Pakistan Palau Palestinian Authority Panama Papua New Guinea Paraguay Peru Philippines Poland Portugal Puerto Rico Qatar Romania Russia Rwanda Saint Kitts and Nevis Saint Lucia Saint Vincent and the Grenadines Samoa San Marino Sao Tome and Principe Saudi Arabia Senegal Serbia Seychelles Sierra Leone Singapore Slovakia Slovenia Solomon Islands Somalia South Africa South Sudan Spain Sri Lanka Sudan Suriname Swaziland Sweden Switzerland Syria Taiwan Tajikistan Tanzania Thailand Togo Tonga Trinidad and Tobago Tunisia Turkey Turkmenistan Tuvalu Uganda Ukraine United Arab Emirates United Kingdom United States of America Uruguay Uzbekistan Vanuatu Vatican City Venezuela Vietnam Western Sahara Yemen Zambia Zimbabwe

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Description of Ideal Candidate

WHO WE'RE LOOKING FOR

Currently pursuing a Master degree
Eager to learn and grow in a startup environment
Curious about tech/product subjects
Basic understanding of data and IT environment
English speaking & writing

Dates

Deadline: As soon as possible

Cost/funding for participants

Fully Funded

WHAT YOU'LL LEARN

Hands-on experience with functional support
Understanding of Saas governance
Real-world experience with a high quality of services for a Saas editor
Exposure to both software and data engineering challenges
Startup culture and product development lifecycle

BEAMY'S OFFER

Duration: 5-6 months internship
Compensation: 1300€ to 1500€ per month
Mentorship: Direct guidance from experienced Customer Success
Real Impact: Work on day to day support and contribute to the company's growth
Benefits: Swile

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