Customer success associate - Groover Club (6 months Internship July)

Deadline: As soon as possible

Internships

Companies

Location(s)

  • France
Paris

Overview

At Groover, we are offering a new and innovative way to promote music that is highly effective and transparent for artists and for music professionals.

Details

On the platform, artists send their music to media outlets, labels, and influencers for coverage, and get back high-quality feedback — guaranteed. By analyzing the feedback and opportunities offered by curators and music professionals, we detect top rising talents and act as a genuine accelerator for their success by connecting them to bigger partners and providing additional services.

Groover has built a community of 200,000 independent artists subscribed to its platform in more than 186 different countries. Over 2M feedback were made on tracks from Groover’s vetted community of 3,000 music curators and professionals. We are a global team of 30 people across business, product & tech.

  • Our mission: Empowering all independent artists get their music heard and accelerate their careers globally.
  • Our vision: Groover is the global go-to platform for independent artists for all their promotional needs and artist services.
  • Our values are: Care, Feedback, Passion, Results

Job Description

Your mission will be to support, engage, and ensure the satisfaction of our Groover Club community—the first club dedicated to independent artists: https://groover.co/fr/lp/groover-club

You will work closely with Romain (CEO) and Chrystelle (Head of Groover Club) to make this new service a success.

Missions

  • Ensure every artist in the Club is fully satisfied with our services.

  • Monitor coaching sessions to guarantee proper support for all members.

  • Gather and analyze artist feedback to continuously improve the Club experience.

  • Conduct end-of-course assessments and work on subscription reactivation.

  • Moderate and engage the artist community with creative initiatives.

  • Foster connections between artists and enhance interactions.

  • Provide feedback on artists' tracks.

Opportunity is About

Eligibility

Candidates should be from:

Description of Ideal Candidate

Desired profile

  • Comfortable interacting with artists.

  • Strong organizational skills.

  • Ability to multitask effectively.

  • Clear understanding of how to present value to customers.

  • Passionate about music & artists (strong nice to have).

  • Fluent in French with strong English skills.

  • Rigorous, disciplined, and result-oriented.

  • Excellent written and verbal communication skills.

  • Empathetic and highly responsive.

  • Knowledge of Airtable is a bonus.

  • Familiarity with No-Code tools (e.g., Notion) is a strong plus.

  • Experience in event organization is a plus.

  • Available from mid-June for 6 months.

Dates

Deadline: As soon as possible

Cost/funding for participants

Benefits

  • A remote-friendly environment and a Great office in the center of Paris with flexible working hours

  • 50% of Transports Fees

  • 1 Day off Offered/ Month

  • Swile Card for Lunch (8,5euros / Working Day)

  • Many opportunities for Career Development (Conferences, Learning, coaching)

  • Team events: Concerts, Groover’s Happy Hours on Thursdays, Yearly team event (G-days)

  • Cultural Expenses: 200 euros per Year to Cover your Cultural Expenses during the 6 months internship

  • 8 Days Offered

Salary: between €800 and €1000/month.

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