Dailymotion - Junior customer success manager, UK market

Deadline: As soon as possible

Graduates

Companies

Location(s)

  • France
Paris

Overview

Dailymotion is actively looking for a Customer Success Manager within the Customer Success & Account Management team. As a Customer Success Manager, you will serve as advertiser and agency point-of-contact for all campaign-related inquiries on the UK market from start to finish of campaign lifecycle. Your main KPIs are client’s conversion and retention.

Details

Company Description

Dailymotion is more than a video app, it's a visual conversation in motion, based on a unique algorithm designed to broaden users' horizons. Dailymotion brings nuance to the debates that animate young people and puts listening, discovery, and kindness back at the heart of interactions to help build a better and safer Internet.

Dailymotion is also "Dailymotion for Enterprise", a video hosting and broadcasting solution for professionals in all sectors; and "Dailymotion Advertising", a powerful, proprietary video advertising platform, offering a high-quality, secure environment for brands.

Our team is made up of 400 people in France, New York, and Singapore, all united by the same ambition: to visibly shake up the global video platform ecosystem.

Job Description

Your scope will include, but is not limited to, the following: 

  • Respond to RFPs and client inquiries working closely with Sales, AdOps and Marketing teams 

  • Identify opportunities for key accounts and build strong advertising recommendations to meet client needs and objectives 

  • Expand and develop client relationship (client retention, growth, renewal, and client satisfaction) 

  • Ability to work on push to increase revenue on his/her portfolio 

  • Conduct in-depth analysis of campaign performances and develop actionable insights/ recommendations for future campaigns in form of post-campaign reports 

  • Collaborate with AdOps team to secure campaign delivery 

  • Collaborate with Sales Marketing team to build strong and effective media and insights solutions 

Opportunity is About


Eligibility

Candidates should be from:


Description of Ideal Candidate

Qualifications

  • At least 2 years of experience in adtech, media agency or saleshouse on a similar position 

  • First experience with the UK market is appreciated 

  • Understanding of key notions in programmatic and digital advertising ecosystem 

  • Excellent organizational, interpersonal, and communication (written and verbal) skills 

  • Fluent in English and French 

  • Solid computer skills including advanced knowledge of MS Suite 

  • Ability to handle multiple priorities 

  • Strong analytical skills 

  • Problem identifier and problem solver 

  • Ability to function equally well independently and as part of a team 


Dates

Deadline: As soon as possible


Cost/funding for participants

Benefits

  • Hybrid Work Framework (4 types of remote work : Full office /Flex office (1 to 2 days remote) / Flex remote (1/2 days at the office) / Full remote + ability to work 3 month abroad)
  • International Group Savings Plan offered through the Vivendi Group
  • 8 weeks paid Paternity leave or Co-parental leave
  • Excellent Employee Culture (Company Events / Trainings / Parties / All hands …)
  • Career development support (training / career check-in with HR / internal mobility / compensation cycle / 360 quarter feedback review …)
  • Company-paid Health Insurance and Personal Services Vouchers (CESU)
  • Commuter benefit coverage - Public Transport and Bike refund
  • Paid Time off – RTT and Saving time plan (CET)
  • Meal Vouchers
  • Workers representatives committee(sport membership/cinemas vouchers/gift vouchers/discount) 
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