Deadline:
As soon as possible
Companies
Location(s)
Portugal
Lisbon
Overview
We are Emma – The Sleep Company. Founded in 2015, we’ve become the world’s largest D2C sleep brand, available in over 35 countries with more than 25 stores across Europe. Recommended by leading consumer associations in EMEA, APAC, and the Americas, we develop the best sleep comfort products that empower our customers to awaken their best every day.
Details
At Emma, we are a community of smart, driven people, united by a strong culture of collaboration, teamwork, and knowledge sharing. We think big, take ownership, and are empowered to drive meaningful impact. Through hands-on experience, mentorship, and continuous learning, we drive our own growth and learning. With Emmies from over 60 nationalities and offices across multiple regions, our diverse perspectives enrich our workplace culture. Ready to shape the future of sleep with us? Let’s make it happen!
What you’ll do:
- As part of the Emma IT team, you will be responsible for the overall technical support of our employees and externals such as freelancers and contact center agents.
- You will address incidents and requests stated by users via ticketing system, email, or teams chat globally.
- You will take full ownership in maintaining, improving, and configuring the different systems, tools, and applications used within Emma.
- You will be responsible in creating detailed documentation regarding the newly implemented systems, tools, and applications within our environment and/or the improvement of thereof.
- You will support the Senior members of the team in systems implementation, process improvement and project initiatives.
- You will maintain and manage all computer hardware, video conferencing assets and network infrastructure.
Opportunity is About
Eligibility
Candidates should be from:
Description of Ideal Candidate
Who we’re looking for:
- You are passionate about technology and eager to learn more about IT operations and infrastructure.
- You have a basic understanding of networking, hardware, and software, and you're excited to deepen your knowledge.
- You are a problem-solver who enjoys tackling technical challenges and finding solutions.
- You are detail-oriented and able to manage multiple tasks simultaneously without sacrificing accuracy.
- You are a team player who can work collaboratively but also take initiative and work independently when needed.
- You have strong communication skills and can clearly document technical information for various audiences.
- You are curious, proactive, and always looking for ways to improve processes and systems.
- You are preferably available for 9 months.
Dates
Deadline: As soon as possible
Cost/funding for participants
What we offer:
- A combination of personal and company growth to accelerate your career and help you reach your goals
- The chance to work on exciting and challenging projects either independently or as part of a dedicated, international team
- Responsibility and decision-making authority from day one—you'll create an impact with new, innovative ideas and help shape our company DNA
- To work and learn from experts in diverse fields and get to know your team members at exciting company events
- Competitive salary of 965€ gross per month, Coverflex, benefits, and meal allowance
- In-house Portuguese classes
- Employee discount on Emma products for yourself, friends and family
- Private health insurance including dental care
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