Eurofins Scientific - Problem analyst (Brussels) - 6 months internship

Company Description

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier, and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate.

Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies.

How can you help us? 

As a Problem Analyst Intern, you will be having the following responsibilities:

• Lead Root Cause Analysis (RCA) on recurring issues, ensuring timely and sustainable resolution. Supporting IT team’s ability to find the underlying cause of incidents and offer a permanent solution to the cause of the problem.
• Conduct proactive monitoring and analysis of incoming system alerts to reduce alert inflow and improve TAT (turnaround time) for resolution, implement preventive measures, identify areas for improvements, and prevent recurring issues.
• Track and manage the Pproblem records backlog, ensuring its prioritisation, progression, and timely resolution.
• Work closely with support teams, delivery managers, product managers, business and functional analysts and development teams to understand and identify problem specific use cases.
• Data-Driven RCA with the support of metrics from application logs and infrastructure monitoring, and correlate this data to support root cause identification.
• Follow up with relevant teams to track progress, address bottlenecks, and keep stakeholders updated on problems resolution.

Company description: Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.

The Eurofins network of companies is the global leader in food, environment, pharmaceutical and cosmetic product testing and in discovery pharmacology, forensics, advanced material sciences and agroscience contract research services. It is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organisations. It also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products.

In over 37 years, Eurofins has grown from one laboratory in Nantes, France to 63,000 staff across a decentralised and entrepreneurial network of over 950 laboratories in 60 countries. Eurofins companies offer a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.

In 2024, Eurofins generated total revenues of EUR 6,515 billion, and has been among the best performing stocks in Europe over the past 20 years.