Flexport - Operations associate

About Flexport: 

At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $8.6T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year. 

The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. At a valuation of $8 billion, we are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.

The Opportunity:

The role of the Global Operations Associate is a critical part of making Flexport’s mission to make global trade easy for everyone a reality.  Flexport today connects almost 10,000 clients and suppliers across 109 countries. Your work directly supports Flexport’s end customers in achieving their logistics goals. Most importantly, you will play a pivotal role in building the next operational model at Flexport: allowing us to effectively scale to achieve our mission of making global trade easier for everyone.

This role is designed to provide seamless operations and professional supply chain solutions to our clients and internal stakeholders. You will work cross-functionally to navigate ambiguous challenges and establish a world-class gateway operations team. As a key member of the Flexport team, you will have a crucial role for scaling volume, increasing take rate and driving profitability through expert supply chain knowledge and strategic interfacing with customers. 

Core Responsibilities:

• You will personally represent Flexport’s value proposition by leading business implementation and shipment execution for new clients and opportunities.
• You will gain specialist expertise within a mode or function and act as the first point of escalation for issue resolution (reactive) or program improvements (proactive, both internally and externally).
• You will be the “front line” in ensuring the highest standard of Flexport quality: shipments move “on-time” and exceptions are handled appropriately. You will be responsible for ensuring your work satisfies internal KPIs and SLAs that demonstrate quality delivery.
• You will implement and test scalable operational infrastructure and procedures to ensure they are delivering the highest levels of efficiency and productivity for your customers. If they are not, you will look for opportunities to improve them.
• You will seamlessly coordinate the day-to-day supply operations with Air, Trucking, and Warehouse activities within your region..
• You will analyze data to rate subcontractor and partner performance. Your analysis will inform subcontractor and partner performance management initiatives
• You will troubleshoot and handle exceptions or escalations in a timely manner.
• You will contribute to the development and implementation of procedures and systems to differentiate Flexport operations from the industry.