Deadline:
As soon as possible
Companies
Location(s)
Italy
Milano Marittima
Overview
We are seeking a motivated and proactive IT Contract & Service Management Intern. to join our “Contract and Service Management” Team. This internship offers a unique opportunity to gain hands-on experience in IT department of ING Italy and develop essential skills in a complex and international organization.
Details
Key Activities:
The IT Contract & Service Management Intern. will support the IT services life cycle stages; the intern will assist and contribute to managing daily tasks, such as:
- Participate in team meetings and contribute to process improvement initiatives.
- Contribute to the preparation of the sourcing and contractual documentation of new initiatives/services:
- Define the Sourcing Classification of a service, according to ING Framework
- Contribute to the Risk Assessment process and ensure sign off of the relevant ING stakeholders.
- Collaborate with various ING departments/stakeholders to ensure seamless service phase in:
- Define, together with the Delivery and Sourcing Leads, the Transition Plan
- Oversee the Transition Plan execution, by providing guidance and promptly escalate any issues/impediments.
- Support in coordinating and supervising services life cycle:
- Plan initial meetings with supplier to ensure that both parties understand the service, the contract and the related KPI's/metrics.
- Evaluate the services provided, based on SLAs and KPIs defined in the contract.
- Monitor critical service issues and performance trends.
- Participate in the Contract Renewal activities with ING stakeholders and Suppliers.
- Oversee the billing processes making sure all stakeholders are aware of the process.
Opportunity is About
Eligibility
Candidates should be from:
Description of Ideal Candidate
Educational Qualifications:
- University degree preferably in areas like Information/Computer Technology, Engineering, Sciences or Economics.
Technical, Language and other Specialized Skills:
- University degree, a plus in Information/Computer Technology
- Basic knowledge of IT service management concepts (IT services lifecycle stages, SLA, KPI, etc)
- Basic knowledge of Project Management principles
- Proficient in English is mandatory (written and spoken)
- Mastery of MS Office (especially Excel and PowerPoint)
Soft Skills:
- Proactive attitude and strong focus to details and accuracy
- Ability to quickly understand complex situations and explain them to others in the organization
- Strong organizational and multitasking skills
- Great communication, interpersonal and networking skills
- Sense of ownership and pride in your performance and its impact on company’s success
- Critical thinker and problem-solving skills
- Team player
Dates
Deadline: As soon as possible
Cost/funding for participants
+ More Info / Application
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