Deadline:
As soon as possible
Companies
Location(s)
France
Suresnes
Overview
Ingenico is the global leader in payments acceptance solutions. As the trusted technology partner for merchants, banks, acquirers, ISVs, payment aggregators and fintech customers our world-class terminals, solutions and services enable the global ecosystem of payments acceptance. With 40 years of experience, innovation is integral to Ingenico’s approach and culture, inspiring our large and diverse community of experts who anticipate and help shape the evolution of commerce worldwide. At Ingenico, trust and sustainability are at the heart of everything we do.
Details
Scope of the internship
In this internship, you are contributing to the solution design and management of digital projects impacting different areas (Field Services, Logistics, Helpdesk Services, Service Management...) as well as the company's Customer Service Management (CSM) applications.
Main responsibilities
- Development of requirements and functional analysis identified needs.
- Evaluation of the viability and impacts of the proposed initiatives.
- Incident management of the CSM tool service
- Participation in the continuous improvement of the organization.
Opportunity is About
Eligibility
Candidates should be from:
Description of Ideal Candidate
Profile
You are looking a 6-month internship in the field of application management, demand management, or similar. You speak both French and English at a good level.
Important skills:
- Knowledge of task or project planning and management tools (JIRA, TRELLO, CONFLUENCE, DEVOPS, GITLAB, GITHUB...)
- Knowledge of architecture and integration of systems through API (SOAP and REST)
- Spreadsheets (Excel) and office tools in general (Word, PowerPoint, etc.).
- Valuable knowledge of BI and/or SAP tools, and project management.
- Dynamism, a high level of autonomy, planning, organization, initiative and proactivity will be required.
- The candidate will demonstrate great interpersonal skills, a good level of dialogue, with a clear customer centric mindset.
- Communicative person, with the ability to fully understand needs and requirements of different nature and origin and follow up with our customers.
Dates
Deadline: As soon as possible
Cost/funding for participants
+ More Info / Application
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