Jellysmack - Account management intern (paid)

The Role

As an intern within the Account Management team, you will play a crucial role in supporting our high-profile creators and assisting with various tasks that ensure their success. You will help manage external inquiries while collaborating with Account Managers to enhance creator satisfaction and retention.

The Responsibilities 

• Create internal tickets for creator questions and concerns and provide timely external responses and resolutions to creators and their representatives.
• Ensure internal teams respond to creator care tickets in a timely manner; monitor SLA and provide recommendations on how to improve the creator care system.
• Analyze creator care system data and identify long-term solutions to resolve common creator concerns or complaints.
• Assist with the onboarding and offboarding of creators.
• Help ensure all documents, processes, presentations, decks, and tools are up-to-date for the Account Management team.
• Support with data entry tasks and ongoing updates.
• Help facilitate the transition from Salesforce to Attio.
• Support Account Managers with day-to-day management of their portfolios (e.g., creating performance decks, gathering data/insights, preparing pitch materials, identifying new outreach strategies, etc.).
• Send monthly reporting to creators.

ABOUT US

Since its creation in 2016, Jellysmack has experienced a meteoric rise and quickly established itself as the global creator company that detects and develops the world’s most talented video creators. Their proprietary video data and optimization technology drive massive social audience growth for creators, unlocking new revenue streams and amplifying monetization.

Jellysmack is currently home to 10 of the biggest social media channels like Beauty Studio, Oh My Goal, Gamology, and House of Bounce plus over 190 influential Creators like MrBeast, Bailey Sarian, Derek Deso, Brad Mondo, and so many more. Their incredible team optimizes, operates, and distributes creator-made video content to Facebook, Instagram, Snapchat, TikTok, and YouTube to unlock every creator’s full potential.

Jellysmack’s success is not only reflected in the numbers or in our extraordinary growth. But also because our 1000 Jellysmackers perfectly embody our values:

• Agility: Embracing change, moving quickly, and challenging the status-quo are characteristics you’ll rely on here. Hit subscribe and enjoy the ride.
• Positivity: You’ll thrive at Jellysmack if you bring a positive attitude to your work every day and collaborate with the team to tackle big challenges and generate solutions.
• Stand Out: Good ideas can come from anywhere and we want to see you step up and be yourself.
• Overperforming: Whether you’re an intern or an executive, you’ll find success at Jellysmack if you’re willing to push your own boundaries and never stop learning or improving.
• Precision: Jellysmack has a clear vision: to shape the future of the creator economy. We get there by staying laser-focused on our goals and executing with precision.

And because Jellysmack is always looking to improve, they’re looking for newly engaged team members who also embody these values. Those hoping to join the adventure should also be able to bring both boldness and efficiency to the table along with ambition and a strong sense of team spirit.

Giving a voice to the fans in a spirit of sharing and positive energy is more than just our goal; it’s their passion.

Share, grow, and evolve alongside them.