Deadline:
As soon as possible
Location(s)
Switzerland
Lausanne
Overview
Details
The Role:
The role will require a service oriented mindset as well as creativity in solving issues. We are looking for someone open and flexible, a great communicator who also likes to participate in projects and enjoys challenges.
The IT Employee Experience & Services Team is a global team supporting our end users & IT equipment in collaboration with other departments in all Logitech sites.
Your Contribution:
Be Yourself. Be Open. Stay Hungry and Humble. Collaborate. Challenge. Decide and just Do. These are the behaviors you’ll need for success at Logitech. In this role you will:
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Provide IT Service support, guidance and training to end-users for various IT devices, applications or processes.
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Troubleshoot hardware and software issues locally as well as remotely.
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Perform IT onboarding activities for end-users
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Engage in discovery of new IT business tools, to support our business users as well as our internal IT Team.
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Work with our internal IT Teams on system testing, integration and maintenance.
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Participate in product testing with business groups.
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Seek, Suggest, Evaluate and implement process and Technology improvements.
Opportunity is About
Eligibility
Candidates should be from:
Description of Ideal Candidate
Key Qualifications
For consideration, you must bring the following minimum skills and behaviors to our team:
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Experience in end-user desktop support
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Windows 10 and MacOS Troubleshooting skills
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Knowledge in Google Apps and Office 365
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Great communication skills, comfortable working with various stakeholders
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Good hardware install, cabling and troubleshooting knowledge
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Troubleshooting skills, bug finding and resolution
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Good customer service skills.
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Great Team player
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Ability to work independently within a remote team
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Fluent in French & English
In addition, preferable skills and behaviors include:
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Knowledge of Intune, ServiceNow or Similar Tools
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Knowledge of advanced printer/peripheral device troubleshooting.
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Knowledge of Patch Management
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Project management / Design Thinking skills
Education:
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Obligatory school certificate (VG or VB)
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Currently doing an IT diploma or looking for a first experience.
Logitech is the sweet spot for people who are passionate about products, making a mark, and having fun doing it. As a company, we’re small and flexible enough for every person to take initiative and make things happen. But we’re big enough in our portfolio, and reach for those actions to have a global impact. That’s a pretty sweet spot to be in and we’re always striving to keep it that way.
Dates
Deadline: As soon as possible
Cost/funding for participants
Un-save Opportunity
Internships, scholarships, student conferences and competitions.
