Deadline:
As soon as possible
Companies
Location(s)
Serbia
Belgrade
Overview
Do you have a strong passion for games and want to help us take care of the most essential part of our games - our gamers? Do you want to be the voice of our passionate players across the globe in all stages of game development? Then we have some great news for you: we are looking for a Junior Player Support Specialist who is motivated, eager to learn, and player-focused!
Details
WHAT YOU’LL DO:
- Assist our Player Support team in their daily activities and work closely with our Community and Social Media teams on various player-focused projects
- Interact with the game team as necessary, following release cycles, implemented game updates as well as tracking the progress of solving issues in production
- Work with a remote team of support agents and external game moderators
- Follow user feedback across all channels & communicate with the outsourced team to help identify and troubleshoot potential technical issues in the game
- Ensure the best possible player experience in occasion of technical issues, assist in the creation of communication plans and online help materials
- Assist in creating learning materials for our outsourced customer support team
Opportunity is About
Eligibility
Candidates should be from:
Description of Ideal Candidate
WHAT WE’RE LOOKING FOR:
- Bachelor of Arts, preferred fields of study: Communications, Literature, Cultural Studies, Sociology
- Up to 2 years of experience in a professional environment
- Passion for video games and mobile applications
- Ability to operate effectively in a team-oriented and collaborative environment
- Native-like proficiency in English with solid copywriting skills
- Ability to communicate well with both technical and non-technical peers
- Tech savvy - you can integrate and onboard with new tools quickly and efficiently
- Commitment to fast (and lifelong) learning with a natural curiosity (T-shaped mindset
BONUS POINTS:
- Extracurricular activities, internships, or student exchange programs
Dates
Deadline: As soon as possible
Cost/funding for participants
WHY YOU’LL LOVE WORKING HERE:
- The competitive compensation package, perks and benefits: unlimited vacation days, flexible working hours, hybrid ways of working, premium private medical insurance for you and your family (additional coverage for your parents is available with a participation fee), offsites for the whole company, fully-paid maternity leave, employee stock purchase plan, access to L&D platforms and opportunities, fitness reimbursement and many more.
- State-of-the-art workspace: Nordeus provided breakfast, lunch, snacks, and beverages, a 24/7 available fully-equipped gym, organized sports activities (yoga, Brazilian jiu-jitsu, basketball, football), an ergonomic workstation, top-notch tech equipment (including laptop, mobile phone and bill coverage, and other tech), a kids’ playroom, a music corner, golf simulator, board and video games + latest consoles. We make sure your life at Nordeus is hassle-free.
- High level of creative freedom: trust, respect, and teamwork are the essence of who we are. We inspire and support each other to bring the joy of winning to the lives of millions.
- Playing your part in the future of our games: with over 260M registered users, Top Eleven is the world’s most successful football management game. Golf Rival, with more than 60M registered users, is the #2 mobile golf game aiming to claim the top spot. With one more game in the works, we are continuing our efforts to create powerful gaming experiences built to last.
- Working with experienced game makers: you will be a part of a multicultural team of over 200 employees from different countries.
- Making an impact: we are putting Serbia on the global gaming map and working closely with the local community to develop the gaming ecosystem.
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