Deadline:
As soon as possible
Location(s)
France
Paris
Overview
Details
Our journey: Founded by Alexandre and Steve in July 2017, Qonto has rapidly gained trust, serving over 500,000 customers. Thanks to our wonderful team of 1,600+ Qontoers, we also made it to the LinkedIn Top Companies French ranking!
Our beliefs: At Qonto, we're committed to fostering a welcoming environment where everyone can thrive. We prioritize evaluating applicants based solely on skills and potential, ensuring diversity with 50% international team members, 44% women, and 20% parents. Join us in building a workplace that celebrates diversity and individuality.
Join us as a Customer Insights Intern to help shape Qonto's understanding of our customers and market opportunities. You'll be part of our newly formed Customer Insights team, working directly with Voice of Customer experts to transform data into actionable insights that drive product and marketing decisions.
Working closely with Sara, our Voice of Customer expert, and under the leadership of Olga Arsenii, you'll help revolutionize how we collect, analyze, and leverage customer feedback to fuel Qonto's growth.
As a Customer Insights Intern at Qonto, you will:
- Dive deep into our data lakes to analyze customer feedback and identify market growth opportunities
- Revamp and optimize our NPS surveys and customer feedback collection methods
- Create monthly analyses and quarterly insights reports that drive strategic decisions
- Support the integration of new customer support data sources
- Assist in research project management and coordination with external agencies
- Transform raw data into compelling stories and presentations
- Collaborate with cross-functional teams to measure the impact of product and marketing initiatives
Opportunity is About
Eligibility
Candidates should be from:
Description of Ideal Candidate
About You
- Educational Background: Currently in your second year of a Master's degree,
- Previous Experience: At least one internship, ideally in a marketing agency or customer insights team
- Technical Skills: Strong proficiency in Excel and data analysis, comfortable with handling large datasets
- Analytical Mindset: Ability to transform complex data into meaningful insights and compelling presentations
- Curiosity & Learning Attitude: Open-minded approach and eagerness to learn new methodologies and tools
- Language Skills: You’re comfortable working in English, French is a plus
Dates
Deadline: As soon as possible
Cost/funding for participants
What you can expect:
- Market/Team Context: Join a dynamic, newly formed team that's shaping how Qonto understands and responds to customer needs. You'll work with researchers across different focus areas including voice of customer, brand communication, and market segmentation
- Learning Environment: Gain hands-on experience with various research methodologies, from quantitative data analysis to qualitative customer insights
- Tools & Technology: Work extensively with data analysis tools, including advanced Excel functions and customer feedback platforms•
- rowth Opportunity: Potential for conversion to a full-time role
Perks
An inclusive work environment. And so much more to help you succeed.
- Offices in Paris, Berlin, Milan, Barcelona, and Belgrade;
- 1 or 2 remote days per week (depending on your team and what your school allows);
- 1 paid day off /month;
- A meal voucher;
- Public transportation reimbursement;
- Great offers for sports and wellness activities;
- A progressive disability and parenthood policy (1 in 6 of Qonto employees is a parent!) and childcare benefits with selected partners;
- Monthly team events.
Un-save Opportunity
Internships, scholarships, student conferences and competitions.
