Deadline:
As soon as possible
Location(s)
United Kingdom
This is a hybrid role (3x/week in office) based out of our Northampton office.
Overview
Details
About Us
Sign In Solutions is the innovative workplace enablement partner that goes beyond traditional visitor management, combining the comprehensive software and real-time analytics modern organizations need to mitigate risk, elevate experiences, and empower people. Launched in 2021 with funding from PSG V, Sign In Solutions acquired Sign In App, Sign In Enterprise (formerly Traction Guest), Sign In Compliance (formerly ThreatSwitch), Sign In Workspace (formerly Pronestor), Sign In Scheduling (formerly 10to8) and Sign In Central Record (formerly SCR Tracker).
Culture:
Culture is important at Sign in Solutions. Our values don’t just sit on a glossy page. We live them every day. Our values are the cornerstone of who we are:
- Customer 1st
- Respect & Dignity
- Accountability & Empowerment
- Honestly & Positivity
- We're Here To Win
- Do Good & Give Back
What You Will Be Doing:
- First Line Support: We prioritize our customers and need your help to ensure they have the best experience when contacting our support team. You will work with a ticketing system, responding to customers via email, phone, or Google Meet. As we integrate AI and chat tools into our daily operations, you will be a part of this innovative journey.
- Ticket Resolution: Respond to customer inquiries and assist in resolving support tickets promptly and efficiently.
- Customer Care: Provide timely responses to customer problems, ensuring a high level of satisfaction and escalate technical issues when required.
- Assist in creating and updating user manuals, FAQs, and other support documents to enhance the customer experience.
- You'll have the flexibility to work alongside your studies, gaining practical experience at the forefront of support and development in delivering exceptional customer experiences.
Opportunity is About
Eligibility
Candidates should be from:
Description of Ideal Candidate
Skills:
- Comfortable using computers, navigating operating systems like Microsoft Windows, and understanding basic software applications.
- Experience working with SaaS technology like Microsoft 365 & Exchange.
- Have a experience working with networks and browsers
- Ability to think critically and analytically
- Ability to multi-task in a SUPER fast-paced environment
- Willingness and passion to quickly learn skills and knowledge that you don’t currently possess
- Desire to be the best at what you do and a part of something bigger than yourself
Dates
Deadline: As soon as possible
Cost/funding for participants
Un-save Opportunity
Internships, scholarships, student conferences and competitions.
