Thermo Fisher Scientific - Technical support internship

Technical Support Internship 

When you’re part of the team at Thermo Fisher Scientific, you’ll do important work. You’ll have the opportunity to grow and learn in a culture that empowers your development. We have built an inclusive, global environment that values the power of diverse talent, backgrounds, and experiences to drive speed, efficiency, innovation, and growth.Our internship program will give you a chance to get real world business experience and build your network before graduation. We are seeking an upbeat, responsible intern to join our growing organization.

In this position, you will contribute to improving Worldwide product serviceability, learn how our organization runs and will gain valuable insight that can further enhance your curiosity about your chosen career field. This position has many opportunities to offer!Customers throughout the globe rely on our extensive range of products and services—from next-generation instruments to everyday lab essentials to life-saving medicine. If you desire to be a part of a world-class team and if you have a strong desire to always put the customer first, Thermo Fisher Scientific can provide you the opportunity to work in the Global Technical Support Organization and support products that enable our customers to make the world healthier, cleaner and safer.

Summary of Internship

The Internship positions provide an opportunity for engineering and science students to get hands on experience in a manufacturing & service environment.

Internship opportunities within Service include:

• Product development
• Technical Support
• Structured problem analysis
• Continuous Improvement 

Essential Functions:

• Become familiar with the processes required to support continuous improvement projects
• Collaborate with Operations and R&D teams to complete actions effectively
• Collaborate with team members in service and operations to create supporting documentation
• Accept feedback and look for areas of improvements
• Specific tasks will be tailored to the intern’s experience level and abilities

Internship Assignment

Develop & deploy a training and testing bench for virtual server platforms & related applications. 

Motivation for the assignment:

Currently, ThermoFisher service teams are receiving an increasing number of applications and platforms based on a virtual server platform which need to be installed and maintained globally. The digital products that are supported by this platform require a new way of cross training, testing and deploying to our service organization worldwide. This project aims to produce a central training and test bench which will be located in our service office in Eindhoven but be remotely accessible for engineers worldwide for training and testing. 

Key elements of this assignment:

• Develop a complete testing/training solution from concept phase to training bench release
• Problem analysis
• Collect and write SMART requirements
• Hardware/Software connection & configuration
• Software repository automation
• Access Management process definition
• Scalability planning
• Solution documentation
• Regular Stakeholder alignments
• Service introduction plan creation 

Success criteria:

• Service engineers globally can access this training and test bench with a full set of instructions & information to allow them to practice software deployments and troubleshooting
• The training bench is automatically populated with the latest applications released for deployment
• The solution is easy to use by our Thermo Fisher service engineers without the need of onsite classroom training.
• The solution is meeting the criteria of the collected requirements.