Deadline:
As soon as possible
Location(s)
Belgium
Ghent
Overview
Details
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitality is a work of heart. Join us and become a Heartist®.
Job Description
- Inform the customer about the organisation's services and the booking procedure
- Register bookings and update room occupancy
- Welcome customers upon arrival
- Complete administrative formalities relating to their stay
- Answer customer questions during their stay
- Take appropriate action in the event of a dispute with a customer (commercial attitude, etc.)
- Prepare invoices for accommodation costs, check the means of payment and receive payments
- Close the cash register and check outstanding accounts
- Record follow-up data on activities (bookings, cancellations, sales, etc.)
- Prepare daily statistical reports (occupancy rate, average price, etc.)
- Carry out promotional activities (mailing, etc.)
- Follow up customer relations
- Administratively follow up customer accounts (reminders, checking deferred payments, etc.)
- Follow up and analyse data on the activities of the service or organisation
- Propose a progress plan
- Prepare and serve food in the dining room or serve it in the bar.
Opportunity is About
Eligibility
Candidates should be from:
Description of Ideal Candidate
Qualifications
- Responsible
- Customer focus
- Communication skills
- Flexibility
Dates
Deadline: As soon as possible
Cost/funding for participants
Un-save Opportunity
Internships, scholarships, student conferences and competitions.
